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The meeting takes place in a very simple way.

On confirmation of the booking process, the customer is requested to provide Golfauto some data, such as the flight number and scheduled arrival time.

Golfauto rep will be waiting at the airport for his customer near the arrivals exit gate, with clients name and a Golfauto logo.

So it’s easy for the customers to find Golfauto.

Customers must have a valid driving license, passport and a valid credit card.
No. The presentation of a valid credit card is a mandatory requirement for the rental of any vehicle in our company.
No. At delivery of the car Golfauto´s rep will indicate the exact amount fuel there is in the car and will not ask for any fuel deposit.

This way the customer will only have to return the car with the same amount of fuel.

The vehicle is returned in a very simple and convenient way for the customer.

The receptionist and the client agree a date and time for the return of the vehicle and is also given a map with precise directions from the airport and easy understanding of the place of collection (including this map has the GPS coordinates )

.The receptionist will then be in place, about 30 minutes before, with no delays . And while unloading luggage, the receptionist takes care of the verification process of the car.

The rental includes CDW ( Collision Damage Waiver ) insurance, that covers third party and and Golfauto´s car is subject to an excess and the maximum liability.
The SCDW (Super Collision Damage Waiver ) is optional and is an extension of the regular insurance, that eliminates the responsibility of the customer, by paying a daily fee when the customer accepts this condition.

The SCDW ( super collision damage waiver ) does not cover negligence, windshields, wheels, lost or broken keys.

All Golfautos vehicles are equipped with Via Verde System, which allows our clients to use all highways, automatic tolls and Carpark at Faro, Lisbon and Porto airports.
Golfauto charges 1.85€ per day (VAT incl.) in all contracts, up to a maximum of 18.50€ (VAT incl.), for the Via Verde electronic device which is mandatory by law for all rental cars.

In case of any passages during the rental the client will be charged within a maximum of 30 days after the finishing of the rental. The payment is always made by credit card.

In case of accident the most important thing is to stay calm, contact Golfauto through the telephone numbers provided by the receptionist for this purpose and the authorities will complete the accident report.

In case of car malfunction please contact Golfauto through the telephone numbers provided by the receptionist identifying the problem and Golfauto will change the car as soon as possible.

No. Golfauto fleet is not authorized to leave Portugal, However we can arrange special authorization for this purpose at clients request, this will have an extra cost.
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